FAQs : Frequently Asked Questions
How do I verify the Privacy and Integrity of my Customer Data is Protected?
GBP has a stringent privacy policy to ensure confidentiality of data. Strong physical as well as network and electronic security measures ensure confidential data is not taken out of the site. In addition, our employees sign a confidentiality agreement that protects the interests of our clients.
Will outsourcing to GBP mean I lose control over my processes?
GBP considers itself a strategic extension of your office. We provide you with real-time and long-term visibility into minute aspects of our relationship, which allows you to retain control over your outsourced processes.
Does GBP attract and retain high quality people?
GBP possesses the ability to attract and retain best in breed talent by leveraging GBP's consistently maintained reputation and good word of mouth. We have a highly selective hiring policy at all levels, which ensures consistency in quality of our human resources.
Will outsourcing be cost effective/ justified in the long term?
GBP believes in providing clients with benefits, which go well beyond initial cost advantages. We invest in the development of processes and technology to deliver better quality processing with outstanding reliability and quick turnaround times. We also provide flexibility - so you only pay for the volume of work you have for us.
Does GBP possess the ability to understand my business in order to outsource effectively?
GBP has deployed trained staff who will quickly understand your requirements. They work with cutting edge technology to deliver services that are customized to closely suit your requirements.
Does GBP have adequate infrastructure to support my business processes?
GBP is based out of our affiliated Datacenter in Naperville, IL, which possesses world class facilities including 24/7 support and application monitoring from multiple NOCs, Industry-leading hardware, Gigabit network connectivity from AboveNet and AT&T, and state-of-the-art HVAC, fire system & uninterruptible power.
Does GBP provide robust business continuity planning?
GBP has a comprehensive business continuity plan in place.
